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Shopping Information
Smooth Ordering. Transparent Delivery.
All orders are processed within 24–48 hours. Once shipped, delivery typically takes 3–7 business days depending on your location.
We move fast — because scalp care shouldn’t wait.
We move fast — because scalp care shouldn’t wait.
As soon as your order ships, you will receive a tracking link via email and SMS.
You can also use the “Track Order” option in our main menu anytime.
You can also use the “Track Order” option in our main menu anytime.
Orders can be modified or cancelled only before dispatch. If you need to make changes, please contact us immediately and we’ll do our best to help.
While we aim for timely delivery, delays can occasionally occur due to logistics factors. If your order exceeds the expected timeframe, reach out to us — we’ll resolve it promptly
Returns And Refunds
Clear Policies. No Confusion.
Due to hygiene and safety standards, opened products cannot be returned. Returns are only accepted for damaged or incorrect items. We prioritize product integrity and customer safety.
We sincerely apologize for the inconvenience.
Please email us within 48 hours of delivery with clear images of the product and packaging. Our team will resolve the issue quickly.
Approved refunds are processed within 5–7 business days and credited to your original payment method.
We believe in fair and transparent resolution.
Product And Usage
Get the Best Results from Your Routine
Use 2–3 times per week, or as needed based on oil and dandruff concerns. It is designed to deeply cleanse without stripping your scalp.
Yes. The serum is formulated for daily use to maintain scalp balance between washes.
No. It is lightweight, fast-absorbing and specifically formulated for scalp application without heaviness or residue.
Yes. It helps reduce visible dandruff, remove flakes and control excess oil while maintaining scalp comfort.
Many users notice improvement in oil control and flake reduction within a few uses. For long-term balance, consistent use is recommended.
Absolutely.
For best results, use the Scalp Detox Shampoo to cleanse and follow with the Scalp Restore Serum daily to maintain balance and comfort.
Payments And Account
Secure. Simple. Reliable.
We accept major credit cards, debit cards, UPI, net banking and Cash on Delivery (where available).
Yes. All transactions are processed through secure, encrypted payment gateways to protect your information.
You can create an account during checkout or through the “My Account” section in the menu.
Click “Forgot Password” on the login page and follow the instructions to reset it securely.
Log into your account and access your order history anytime.
Contact Support
Still Need Assistance?
We’re here for you.
If your question isn’t covered above, please reach out to our support team:
Email: rootrixcare@gmail.com
Phone: +91 63644 45129
Location: Bangalore
Support Hours: Monday – Saturday, 10 AM – 6 PM
You can also connect with us instantly through the WhatsApp icon available at the bottom right of the website.
We aim to respond within 24 hours.
Because real support builds real trust.